Privacy Policy - Dedicated Phone Number (DPN)
Effective date: August 13, 2026
This Privacy Policy explains how Generations Painting and Construction Services LLC, doing business as Generations Roofing and Remodeling and Generations Home Services (“Generations,” “we,” “us,” or “our”), collects, uses, protects, and discloses information obtained through our dedicated phone number (“DPN”), including information provided through telephone calls, text messages, voicemail, and related communications.
Generations Roofing and Remodeling and Generations Home Services are DBAs (Doing Business As names) of Generations Painting and Construction Services LLC. Both business names operate under the same legal business entity, Generations Painting and Construction Services LLC.
Any reference to “Generations,” “Generations Roofing and Remodeling,” “Generations Home Services,” “we,” “us,” or “our” in this Privacy Policy refers to Generations Painting and Construction Services LLC, including its applicable DBA names.
By contacting or communicating with Generations through our DPN, you acknowledge that you have read and understand this Privacy Policy.
1. Information We Collect
When you contact us through our dedicated phone number, we may collect information such as:
- Your name
- Telephone number
- Email address
- Property address
- Service address
- Details about the roofing, remodeling, repair, painting, home improvement, maintenance, or other services you are requesting
- Information provided during a telephone call, text message, voicemail, or other communication
- Appointment and scheduling information
- Information necessary to prepare estimates, proposals, invoices, or service records
- Other information you voluntarily provide to us
We may also automatically receive certain technical or communication information associated with your call or text, such as the date, time, and duration of communications.
2. How We Use Your Information
Generations may use information collected through the DPN to:
- Respond to your questions and service inquiries
- Schedule appointments and estimates
- Provide requested roofing, remodeling, painting, repair, maintenance, and home improvement
- services
- Communicate with you regarding your requested services
- Provide estimates, proposals, invoices, and other business-related communications
- Confirm, reschedule, or follow up on appointments
- Respond to customer service requests
- Maintain business and customer records
- Improve our services and customer experience
- Prevent fraud, abuse, or unauthorized use of our communication services
- Comply with applicable legal and regulatory requirements
We will not use information collected through the DPN for purposes unrelated to our business operations without appropriate notice or consent where required by law.
3. Telephone Calls and Text Messages
If you contact Generations by telephone, we may use the telephone number you provide to return your call or communicate with you regarding your inquiry, appointment, estimate, project, or other services you have requested.
If you provide consent to receive text messages from Generations, we may send text messages related to your inquiry, appointment, estimate, project, or other requested services.
Message frequency may vary depending on your interaction with us.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a text message. You may also contact us directly to request that text communications be discontinued.
Replying HELP may provide additional information regarding our messaging service.
Opting out of certain text messages may limit our ability to communicate with you electronically regarding your requested services. We may continue to contact you through other appropriate methods when necessary to complete or service an existing transaction or request.
4. Consent to Communications
Providing your telephone number to Generations does not automatically constitute consent to receive promotional or marketing text messages.
Where required by applicable law, Generations will obtain appropriate consent before sending marketing or promotional text messages. You may withdraw consent to marketing communications at any time. Withdrawal of consent does not affect the lawfulness of communications that occurred before consent was withdrawn.5. Sharing Information
Generations does not sell or rent your personal information.
We may share information with trusted service providers when reasonably necessary to operate our business and provide requested services. These providers may assist with:
- Telephone and text-message communications
- Scheduling and appointment management
- Customer relationship management
- Website and lead management
- Payment processing
- Accounting and bookkeeping
- Technology and software services
- Customer support
- Marketing or advertising services, where applicable
Service providers are expected to use information only for the purposes for which it is provided and in accordance with applicable privacy and security requirements.
We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Generations, our customers, employees, or others.
6. Call and Communication Records
Depending on the communication system we use, telephone calls, text messages, voicemails, and related communication records may be stored or maintained for legitimate business purposes.
These records may be used for customer service, scheduling, quality assurance, recordkeeping, dispute resolution, training, security, and compliance purposes.
Where applicable, calls may be recorded only in accordance with applicable federal and state laws and required disclosures or consent requirements.
7. Cookies and Website Information
If you access our website through a link or communication associated with the DPN, our website may collect certain information automatically, such as IP address, browser type, device information, pages visited, and other technical information.
Our website may use cookies, analytics tools, or similar technologies to improve website functionality, understand website usage, and improve our services.
8. Protection of Your Information
Generations takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Information Retention
We may retain personal information for as long as reasonably necessary to:
- Provide and document services
- Maintain business and financial records
- Respond to customer inquiries
- Resolve disputes
- Comply with legal, tax, accounting, and regulatory obligations
- Protect our legitimate business interests
When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with our business practices and applicable law.
10. Children's Privacy
Our services are intended for adults and businesses and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our DPN or website.
If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.
11. Third-Party Services
Our website and communication systems may use third-party technology and service providers. Those providers may have their own privacy policies governing how they process information. Generations encourages users to review the privacy practices of third-party services when appropriate.
12. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Withdraw consent for certain communications
Some information may need to be retained when required for legal, accounting, security, contractual, or legitimate business purposes.
To exercise an applicable privacy right, please contact us using the information provided below.
13. Changes to This Privacy Policy
Generations may update this Privacy Policy from time to time to reflect changes in our business practices, communication services, technology, or applicable laws.
When changes are made, the updated policy will be posted on our website with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy, how we use your information, or our DPN communications, please contact: